0800 840 5485 CONTACT US
Small Business Logos is a division of Andy Prior Design Ltd. Registered in England and Wales No. 8571799.
If you are unhappy with the first draft logo concepts and think there is no way in which we can work together then we do offer a full refund. If you have proceed to make any revisions to the first draft logo concepts then refunds are strictly not issued beyond this stage. It is extremely rare that we have to issues refunds as our process is designed so that we fully understand your requirements before we begin any work. Only logo orders are eligable to refunds as per these terms, not any other design work.
It is not possible to return print products for refund other than in the event of an order being produced to the wrong order specification or not to an acceptable standard. In either of these cases we may at our discretion reprint free of charge. Any errors in printing must be reported via e-mail to the following email address firstname.lastname@example.org , please make sure to include your order number and company name in the subject line. In order to qualify for a full refund you will need to email us within 2 days of order receipt. We will also require you to return a sample or photographic evidence of the issue.
If the packaging of your order has been damaged, please accept the material from the courier and write on the document provided that you have accepted the package subject to checking. Once you have verified damage has occurred to the material inside the package you must call us on 0800 840 5485 so we can process and reprint your order immediately.
If, when delivered, the printed product cannot be used because there is no packaging or the content are completely ruined, please do not accept the material and mark the refusal on the document provided by the courier. You must then call us on 0800 840 5485 to inform us of the issue so we can proceed and reprint your order immediately.
There are a few exceptions in which case we would not continue to make revisions:Once you have approved the final design
If you have taken final delivery of the logo
If you have failed to communicate with us for more than 90 days, any further revisions will be at the discretion of Small Business Logos
The prices quoted on the Small Business Logo website are promotional prices and are subject to change. These prices cover the design and studio time for the designs and any associated administration. We agree as part of the promotion within the Ultimate package to make an unlimited amount of changes to the initial logo designs until you are satisfied at no additional cost. Individual design items such as letterhead, comps slips etc may be purchased separately and are priced on the website as such.
Unless stated otherwise, print product prices exclude delivery costs, and all design and print product and delivery prices are exclusive of VAT.
Our site contains a large number of products and it is possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. If the pricing error is obvious or unmistakeable and could have reasonably been recognised by you as an error, we do not have to provide the products to you at the incorrect (lower) price.
Post-approval revisions can be made and charged for at a rate of £30 + VAT per hour
Any other bespoke design work not listed on the site will be charged at £40 + VAT per hour
Small Business Logos will provide you with a no obligation cost estimate for the work. Before works commences we require payment by credit card.
The design process
We endeavour to turnaround first draft logo designs within the agreed timescale for the package purchased and we endeavour to turnaround all design revisions within 2 to 3 working days.
The website prices are based on volume business and therefore there may occasionally be small delays in the turnaround. Small Business Logos will not be liable for any delays caused during the design process. Whilst every effort is made to ensure there are no delays, it is your responsibility to contact us in the event that designs have not been received within the agreed timescales. We will not be held responsible for delays caused due to non receipt of emails.
Feedback provided in relation to the design must be clear and constructive. Any phone calls or live messenger chats must be followed by an email clearly outlining the required changes. Design amends will only begin when this email has been received.
Only email confirmation to sign off/approve the design will be accepted. Once a design has been signed off and final files created the design process will be considered complete and any further changes will be chargeable.
We reserve the right to charge extra where:
The brief changes substantially from the original, and these changes are requested after you receive the initial designs. This includes but is not limited to: change of name, change of logo style and colour scheme, and/or requesting a complete new set of designs based on new feedback.
You request to finalise more than one design. We are happy to do this for you. We will charge £30+VAT for each additional concept supplied to you in multiple formats.
No communication has been received for sixty days or more, unless previously agreed with your designer
Service response times
Turnaround times that are quoted on the website are normal target times only and Small Business Logos accepts no liability for failure to meet these times. We will try our best to meet the following response times:
Email response within 1-2 hours
Phone call response – immediate, unless we are talking to others, then we’ll come back to you ASAP.
File supply and storage
We deliver the final logo files via e-mail in a zipped file within 2 working days of the final designs being approved in writing by the customer. Your artwork will then be stored on our servers for one month before we archive the files. We will happily provide replacement files in the first month at no charge.
Logos are supplied in .EPS (Adobe Illustrator Vector File), .JPEG,.GIF, .PNG, .TIFF, .BMP, .PSD file formats.
We supply print ready PDF files for stationery, flyers and any other design materials. We do not provide the source files.
After the files have been archived we will charge an administration fee of £30+VAT to be paid over the phone to retrieve the files.
We keep all files for a maximum of one year. If we do not receive feedback or file requests within that time the project is seen as complete.
With Small Business Logos
Small Business Logos does not bear any responsibility for print errors. You will receive a proof copy of every item to be printed. We will not send any artwork to print until you have provided us with explicit written consent over email that you approve the artwork.
We try to display and describe as accurately as possible the printed products which appear on our site, but do not give any assurance that the colours of products supplied will exactly match those displayed on your computer monitor or other printing systems.
With an alternative print company
When printing with another company it is between you to agree a proof. Colours differ on screen and in print; you may provide us with pantone or CMYK references at the beginning of the order and we will happily use them. The artwork we supply for all stationery items will be print-ready files as standard with 5mm bleed. Some printers will require specific artwork to be supplied, please send us artwork specifications for your chosen printer before we start the design process, otherwise further costs may be charged if we have to make changes after final files have been sent.
Availability and Delivery
Your order will be fulfilled within 3 working days from your written approval of artwork. All deliveries take place between 9am and 5.30pm Monday to Friday (excl. public holidays). In exceptional circumstances we may inform you of a new delivery date. Delivery is valid for UK mainland only.
The products will be your responsibility from the time of delivery. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.
Payment can be made via the website either by Stripe, PayPal or Direct Bank transfer. All payments must be made in full prior to work commencing.
We store details of your order in our database and we send you a copy of your order by receipt following payment. It is not accessible by you via an online account. You can find our Terms and Conditions here at all times.
We make every effort to comply with the current law on data protection
Ownership and Copyright
Subject to your compliance with the terms and conditions of this Agreement, you shall own the final design provided to you by Small Business Logos. You shall not, however, own any materials, media or other content generated during any revision cycles leading up to the final design, with such right, title and interest expressly reserved to Small Business Logos.
You acknowledge and hereby grant Small Business Logos the right to use initial logo concepts and revised logo concepts, as well as individual designs provided to you, for internal and filing purposes, and in order to display and promote the Small Business Logos service. You acknowledge that your right under this Agreement shall be limited solely to the final design chosen by you and that no trade or service marks in or to such final design is being conveyed under this Agreement.
You acknowledge that Small Business Logos shall have no obligation or duty to perform trade or service mark searches or inquiries, or the like, in order to validate the propriety or legality of the provided compositions.
Until final design is approved with Small Business Logos, all logos, artwork, concepts and designs remain the copyright and exclusive property of Small Business Logos. This material may not be reproduced in any other way without the prior written consent of Small Business Logos. We reserve the right to utilize and/or reproduce any image, logo or illustration created by Small Business Logo’s design team, in advertising, electronic or traditional reproduction, with the addition of any copyright and/or trademark notice that may be requested by the owner of the work.
By placing an order with Small Business Logos, you agree and consent to these ownership and copyright conditions.
Accordingly, you are encouraged to perform your own independent searches with regard to the designs provided by Small Business Logos.
Furthermore, you acknowledge that Small Business Logos shall have no responsibility or obligation of any kind to assist you in seeking state or federal intellectual property protection (i.e., without limitation, trademark registration) for the designs, nor shall Small Business Logos be responsible in otherwise assisting you in any way in your perfection of your rights in or to the designs.
Ownership (copyright and title) of the final artwork becomes your property, having unlimited, indefinite, and royalty-free use of the image upon payment of all fees and receipt of final files. Small Business Logos retains the rights to display the artwork in its portfolio and advertising materials.
Small Business Logos retains the Copyright to all concepts, comprehensives, or other preliminary materials, which are not selected by you or are not included into the final delivery.
Small Business Logos expects you to perform research on your company name to be sure the name is not already in use and securing a copyright, trademark or service mark to protect your legal rights to any name or image. Small Business Logos is not and will not be held responsible for any legal action that may result from improper due diligence on the availability of a company name or image.
Small Business Logos is not responsible for researching nor infringing any trademark violations that may or may not arise in our dealings with you and his/her agents. All trademark matters are your full responsibility.
Licensing the font used in the logo is your responsibility.
Despite our best efforts we may make a mistake, by which we mean any breach of our duties to you. If we do, and are liable to compensate you, you agree that our liability is limited in the following respects:
It is the Company that is liable, not an individual partner or member of staff. You agree to make no claim against an individual except for fraud
Our maximum liability for any claim by you whether in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance, or contemplated performance, of the work you have requested shall be limited to the price paid by you for our services (unless a different amount is agreed with you in writing)
Where any claim relates to a mistake made by us, this overall limit applies whether the mistake affects just one piece of work we do for you or several, so long as it is the same or a similar mistake
For the purpose of the overall limit, more than one mistake on a project or transaction is considered as one mistake
We are liable for loss that we directly cause where that total liability does not exceed the total amount of the fees payable relating to the project in question. Otherwise we have no liability for any indirect or consequential loss or loss of anticipated profit or other benefit and shall not be liable for any of the following:
- loss of profits; or
- loss of business; or
- depletion of goodwill and/or similar losses; or
- loss of anticipated savings; or
- loss of goods; or
- loss of contract; or
- loss of use; or
- loss due to corruption of data or information; or
- any special, indirect, consequential or pure
- economic loss, costs, damages, charges or
- expenses; or
- any damages paid by you or loss suffered by you arising out of any allegation or claim that any Input Material breaches any Intellectual Property Right
We are not liable to the extent that our mistake results from something you do or fail to do (such as giving us the wrong information, not giving us information at the time we ask for it or failing to supply appropriate Input Materials)
If others are also responsible for your loss, our liability is limited to our fair share, whether or not you are able to recover the rest from the others.
Notwithstanding the references to mistakes the above exclusions and limitations apply to our entire financial liability (including any liability for the acts or omissions of its employees, agents, consultants, and subcontractors) to you in respect of:
any breach of this contract;
any use made by the you of our services, the documents produced by us in connection with our services or any part of them; and
any representation, statement or tortuous act or omission (including negligence) arising under or in connection with the contract.
All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this contract. Nothing in these Conditions limits or excludes our liability:
for death or personal injury resulting from negligence; or
for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by us.
We will agree with you at the outset the scope of the work. We are not responsible for matters that are outside the scope of the work agreed. All prices are as quoted on the Small Business Logos website. We will not be liable for any delays caused during the design process. You must pay to us, on demand, all reasonable costs, charges or losses sustained or incurred by us (including, without limitation, any direct, indirect or consequential losses, loss of profit and loss of reputation, loss or damage to property and those arising from injury to or death of any person and loss of opportunity to deploy resources elsewhere) arising directly or indirectly from any of the following acts or omissions by you: fraud, negligence, failure to perform or delay in the performance of any of your obligations.
We will keep confidential all information about you and your business and not disclose it to anyone outside the Company without your consent. You do consent to disclosure in the following:
in the proper handling of your work
to our professional indemnity insurers
to assessors in relation to any application by us for or the maintenance of a quality standard such as Investors in People
where compelled by law, such as a court order
In case studies for our own promotion
- Subject to (a) to (c) you must keep in strict confidence all technical or commercial knowhow, specifications, inventions, processes or initiatives which are of a confidential nature and have been disclosed to you by us, our employees, agents, consultants or subcontractors and any other confidential information concerning our business or our products or services which you may obtain.
(a) You may disclose such information:
(i) to your employees, officers, representatives, advisers, agents or subcontractors who need to know such information for the purposes of carrying out your obligations relating to the work you have instructed us to carry out; and
(ii) as may be required by law, court order or any governmental or regulatory authority.
(b) You must ensure that any employees, officers, representatives, advisers, agents or subcontractors to whom you disclose such information comply with these provisions about confidentiality.
(c ) You must not use any such information for any purpose other than to perform your obligations to us.
All materials, documents, equipment and tools, drawings, specifications and data supplied by us to you shall, at all times, be and remain our exclusive property of the, but shall be held by you in safe custody at your own risk and maintained and kept in good condition by you until returned to us, and shall not be disposed of or used other than in accordance with our written instructions or authorisation.
We both agree not to issue any publicity material or information to the media about our relationship and the work we are doing without the other’s consent, save where the information is already in the public domain.
We routinely use email to communicate, and whilst we have normal levels of security in place, you accept the risk that email communications may not be secure
Ending our relationship
You may ask us to stop work on your project at any time. If so, please confirm that in writing. We may choose to stop acting for you, but only if we have good reason to do so (for example, if you continually do not give us clear and constructive feedback, or do not make a payment when due). If we stop working for you we are still entitled to be paid for what we have done, and may keep your work until we have been paid.
These terms and our relationship will be governed by English Law. We each submit to the exclusive jurisdiction of the English courts.
Unless otherwise agreed, these terms of business apply to any instructions you have already given us and all future instructions you give us. Your continuing instructions in this matter will amount to your acceptance of these terms and conditions of business.