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Frequently asked questions

What is a logo?

A logo is a visual representation of the company and is often used to communicate the company’s key message, value and position in the market.

Do I need to have a logo?

Not every small business owner will choose to have a logo. Those that do choose to have one to communicate a consistent message to their customers. The main objective of the logo is to give a company visual identity, be recognisable and memorable – and importantly set the right impression.

How can I be sure that I'll get a quality logo?

All of our logos and illustrations are uniquely designed, we do not use clip art or logo generators. Please view our work and  read independent reviews to see what other customers think.

How does the logo design process work?

We have created a dedicated page that outlines the design process.

How long does it take before I can see the first draft logo concepts?

Starter Package: Within 3-5 days of receiving your logo brief
Starter Plus Package: Within 2-4 days of receiving your logo brief
Elite Package: Within 2-3 days of receiving your logo brief
Revisions: Within 1-2 days

What if I don't like any of the initial logo concepts?

Our logo design brief form has been carefully designed to facilitate the creation of the initial concepts ensuring that we deliver ideas meeting and hopefully exceeding your expectations. However, in the unlikely event that you don’t like any of the initial logo concepts then we will seek further feedback and provide a new set of concepts if necessary. In our experience constructive feedback always results in the best outcome. “People will rarely work at their maximum potential under criticism, but honest appreciation brings out their best” – (Stephen Covey)

How does payment work?

Small Business Logos accepts all major credit and debit cards. Payment is taken via our secure online payment facility Stripe or you can pay using PayPal or BACs transfer. Payment is taken in full before the design process starts.

How many changes to the logo can I make?

All of our logo packages come with unlimited design revisions. There are rare occasions where this doesn’t apply, please see our terms and conditions for more details.

Can I claim a refund on my logo design?

If you are unhappy with the first draft logo concepts and think there is no way in which we can work together then we do offer a full refund. If you have proceed to make any revisions to the first draft logo concepts then refunds are strictly not issued beyond this stage. It is extremely rare that we have to issues refunds as our process is designed so that we fully understand your requirements before we begin any work. Only logo orders are eligable to refunds as per these terms, not any other design work.

Can I submit my own ideas for my logo?

Yes, of course! There is a section on our logo ideas form especially for you to contribute your ideas, examples of the logos you like and anything else you want our designer to know.

Do I own the copyrights of the design of my logo?

Small Business Logos transfer all the ownership rights of your logo to you once you have confirmed in writing that you are happy with the final design. This only applies to the finished logo and not the other concepts. Please note copyright is not a trademark and obtaining a trademark is a process that you would need to undertake yourself. Please see our terms and conditions for more details. 

What if I want to buy another of the design concepts?

You can purchase any of the other design concepts your designer has created for you, with full copyright and ownership rights for £49.99.

Can you redo / improve my existing company logo?

Yes. You can send in your existing logo and we will redraw it according to your instructions and will submit you new file formats for printing and publishing.

What file formats will I get with my packages

We supply all necessary print and web file formats which include: .EPS (Adobe Illustrator Vector File), .SVG, .JPEG, .PNG, .TIFF, .PSD. See our helpful File Types article to understand what each of these file types is best used for.

What if I want more/different file formats?

That’s absolutely fine. We can provide different file formats on request. Please just ask your designer.

How will the final files of my logo design be delivered?

Your final file formats will be delivered to you via email in a zip file.

What software do you use to create the logo design?

We work with Adobe Illustrator and Adobe InDesign which are industry standard for producing graphic design.

How can I use my logo?

There’s really no limit as to how you use your logo! You can use your logo on almost everything. The formats we supply your final logo in are in a design industry universal standard and are therefore accepted all over the world. You can use your logo on signage, websites, email templates, letterheads, financial reports, proposals, envelopes, compliment slips, presentation materials, corporate brochures, flyers and all matter of promotional material.

Now that I have my logo, can you design other materials for me?

Of course! We are a fully functioning design studio. To keep things simple we have some standard stationery, postcard and flyer packages. If there’s something you want us to design that’s more bespoke just give us a call free on 0800 840 5485

Can you print my stationery and marketing materials for me?

Yes we can. Contact us for a quote.

Got a question? Please contact us or use the live chat facility below.